Welcome to the online travel guide for Delta pass riders.  This guide provides helpful information and tips for a better, faster, friendlier, travel experience. 

We are happy to offer our employees and their guests pass and reduced-rate air transportation privileges.  We must always remember that such a privilege carries with it certain responsibilities to ensure that we present ourselves as appropriate representatives of our company. 

Remember, pass travel is to be used for pleasure and authorized emergency purposes only and may never be used in connection with business activity.  Pass riders may be denied boarding if their behavior or appearance is inappropriate.

Delta employees should report any specific travel problems that arise to his or her immediate supervisor/manager after returning to work. 

If a problem is encountered by a pass rider, he or she should not argue, question or interfere with on-duty staff.  Instead report the problem to the employee for handling by his or her manager/supervisor after the travel is complete. 

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Terms to Know

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Before Arriving at the Airport

Create a flight/meal listing for your desired flight prior to arriving at the airport using method A or B, as appropriate.

A) TravelNet

The TravelNet is a computer self-service program.  Available only to Primary Pass Riders, TravelNet may be accessed from any Internet connection by logging in with their personal Delta Passport number.  TravelNet lets you e-mail flight listings to your family and friends.  In addition, you can use TravelNet for the following:

• Airport Standby List
• Company Business
• Fare Calculator
• Flight Day Allotments (48 hours in arrears)
• Flight Information
• Flight Listing/Canceling
• Flight Paging
• Pass Charges
• Removal List
• Seat Availability
• Trip Planner

B)  TravelLine – Voice Response Unit (VRU) phone line

The TravelLine VRU is available 24 hours a day, seven days a week, by calling:

1-800-325-7123 (outside Atlanta)
 404-715-4989 (in Atlanta)

Available to all pass riders to perform a number of functions by phone:

• Check Pass Allotment
• Check Flight Availability
• Flight Listing/Canceling
• Flight Day Allotments (48 hours in arrears)
• Obtain a Yield Fare Quote

Pass riders will need to know the employee’s nine digit PPR number, along with the two-digit identifier, and date of employment to use the TravelLine VRU.

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What to Wear

Nonrevenue and Reduced Rate/Pass Travel Dress Code - Effective April 15, 2007

The Nonrev Travel dress code gives you and your pass riders the same flexibility as other passengers when deciding what to wear on your nonrev flights. The standard, which applies to all classes of service, is based on respect – for our customers and for you. Delta trusts your good judgment and knows that you will always be good and gracious hosts to our customers, whether on the job or on a nonrev trip. This means that travelers’ overall appearance should be well-groomed, neat, clean, safe and respectful, from head to toe.

In addition, allowing nonrev and pass riders to adopt the more casual dress being worn by our customers simplifies the process for our airport personnel. It prevents dress code-related confrontations at the gate which often occur in front of revenue passengers.

The basic rule is that nonrevenue or reduced-rate pass riders will not be denied boarding because of their overall appearance unless the agent would deny boarding to a revenue passenger under the same circumstances. Please note, however, that those who abuse this dress code flexibility are subject to disciplinary action. It’s your responsibility to ensure that your buddy pass riders and Family & Friends guests are aware of our standards.

Nonrevenue and Reduced-Rate Travel Guidelines
The travelers’ overall appearance should be well-groomed, neat, clean, safe and respectful, from head to toe. Simply said, if the attire is appropriate for a revenue passenger to wear, then a nonrevenue passenger can wear the same attire.

Examples

A few examples of attire or styles previously not allowed which are now permitted include:

Applicability / Eligibility

These guidelines apply for:

• Delta mainline and Delta Technology employees and retirees
• U.S. and international
• Buddy pass riders and Family & Friends guests
• All classes of service – coach/economy, first/business

Delta Connections Carriers:

• ASA
• Chautauqua
• Comair
• ExpressJet
• Mesa/Freedom
• Pinnacle
• Shuttle America
• Skywest

Exceptions

• Jump seat: those who are eligible to use the jump seat should continue to dress business casual if not in uniform.
• Business travel: employees traveling positive space on company business should continue to follow the normal business casual attire requirement of conservative attire that projects a business-like appearance. Specifics are located in HRPM 1000.
• Interline: please adhere to the dress guidelines of the carrier.

Delta Employee Uniforms

• Deadheading Crew Members and Mechanics: Deadheading crew members (crew members on their paid rotation) and mechanics may wear their uniforms, including uniform shorts for mechanics, and travel in any cabin.
• Employees Commuting To/From Work and Pleasure Travel: Employees traveling as nonrevenue passengers, including commuting to/from work, may wear their work uniforms.
• Special Note: Employees traveling in their work uniforms may NOT order and/or drink alcoholic beverages on board.

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After Arriving At The Airport

Travel Etiquette

• Avoid actions that may identify you as a pass rider to our customers.  If questioned, however, it is acceptable to discreetly identify yourself as a Delta employee or pass rider.
• Employees should not wear their ID badge when off duty.
• Avoid boisterous, boastful or rude behavior.  Any use of profanity is not acceptable.
• Do not engage in conversation or activities with other passengers that would obstruct the service duties of gate agents or other on-duty staff.
• Observe all gate agent and in-flight crew instructions.
• Keep children seated and under control.  The primary pass rider or accompanying adult is responsible for the activities of their children.

Seat Assignments

• Accept the seat assignment and cabin assignment as issued by the gate agent or flight attendant.  Do not question or dispute either assignment or ask others to change seats with you.
• Once, onboard, if asked by on-duty personnel to relocate to another seat, cooperate fully and move as instructed.

Meal Service

• Never ask for additional meals and do not question or argue if your preferred selection of meal option is not available.
• Pass riders may not order special meals (e.g., salt-free, low calorie, etc.).
• It is appropriate to identify yourself to the flight attendant as a pass rider if there is a meal shortage.

Crown Room Club

• Employees are now eligible to purchase Crown Room Club Memberships. See the HR Employee Connection for complete details on this program.

Alcoholic Beverages

• You must be at least 21 years old to order and/or drink alcoholic beverages onboard Delta flights.
• Never over-indulge in alcoholic beverages.
• NRSA Coach Class passengers are not exempt from alcoholic beverage charges and/or headset charges.
• If seated in First Class, it is not acceptable to carry beverages, food or headsets to other passengers seated in Coach Class.
• Do not carry drinks off the aircraft.

Plan Ahead

• Allow plenty of time to check in, go through the security checkpoint and get to the gate.
• Flights on Fridays, Saturdays, and Sundays, as well as flights around holidays, tend to be the most heavily booked.  NRSA travel during these times may be difficult.
• No matter which day you plan to travel, always have a back-up plan.

Baggage

• Please refer to http://www.delta.com for baggage allowances.  NRSA passengers are not exempt from any applicable excess baggage and/or pet charges. 
  Note:  If it becomes necessary to deliver baggage at your destination, any delivery cost must be paid by the pass rider.

Check-In

The quickest and most preferred check-in method is Delta’s self-service kiosk.  Kiosks are located in major domestic airports and are available for all Delta pass riders traveling on flights operated by Delta, Delta’s wholly owned subsidiaries and other carriers according to agreements with those carriers.

There are several ways to check in listed here in order of Delta’s preference. 
Note:  Remember, check-in requires that you create your flight listing prior to your arrival at the airport.

#1 Self-Service Kiosk

1. Retrieve your record using one of the following methods:
   1. Touch the gray Pass/Travel bar at the bottom right corner of the welcome screen.  This will allow you to enter a nine-digit PPR number and two-digit identifier for one of the passengers in the flight/meal list record.
   2. Insert and remove your flight pass card or credit card and enter your confirmation number (record locator) or electronic ticket number.  Only one pass rider listed in the flight itinerary will need to insert his or her card.
   3. Scan the bar code of your electronic ticket receipt.
2. If prompted, carefully select your boarding priority and the number of bags you will check. 
   Note:  The use of an ineligible boarding priority may result in penalties and/or suspension of pass privileges.
3. Retrieve the Seat Request Card that prints automatically once the Airport Standby Listing is complete.
4. Verify information printed on seat request card is correct:  flight numbers, date, boarding priority. 
   Note:  A boarding priority may not be changed after flight check-in has closed.
5. Take your luggage to the counter (if applicable); government-issued photo ID is required.
6. Proceed to the security checkpoint, then on to the gate.

Kiosk Helpful Hints

• An active flight listing is required.
• No flight list changes can be made at the kiosk.
• If multiple active flight listings with the same PPR number are made for the same flight the kiosk will not process check-in.
• All pass riders in the meal listing will be added to the Airport Standby List with the same priority and class of service.
• If a Family & Friends guest is present in the flight listing, all passengers will be listed with an S4 priority.
• Multiple pass riders traveling in the same meal listing will be activated with the most junior employment date.
• Children under the age of 12 may not initiate Airport Standby Listing.
• Pass riders who require a yield fare ticket in order to travel must purchase their ticket prior to kiosk check-in.
• Pass riders may use the kiosk to activate their airport standby listing no earlier than six hours prior to and not less than 30 minutes before scheduled departure (45 minutes if checking bags) for domestic flights and one hour before scheduled departure for international flights. 
  Note:  Kiosk check-in for international flights is available at select locations only.
• The kiosk will add a pass rider to the Airport Standby List for his or her originating flight and one connecting flight.  If more than one connection is involved, the pass rider must see an agent to be added to the Airport Standby List at the second connecting city.
• The kiosk will not process check-in if the pass rider is already activated on the Airport Standby List.

#2 Curbside with SkyCap (domestic flights only)

• Identify yourself as a pass rider and give the representative your confirmation number or flight number from your meal listing.
• Present your government-issued photo ID.
• Advise the representative of your desired stand-by boarding priority, whether you will have checked bags, and how many.
• The SkyCap will give you your Seat Request Card once the Airport Standby Listing is completed.
• Verify that the information printed on the seat request card is correct:  flight numbers, date, boarding priority.  Note:  The use of an ineligible boarding priority may result in penalties and/or suspension of pass privileges.  While SkyCaps may provide check-in assistance upon request, they are not responsible for the boarding priority selected.
• Proceed to the security checkpoint, then on to the gate.

# 3 Airport Ticket Counter

• Between 7:00 a.m. – 7:00 p.m., NRSA passengers originating in Atlanta (ATL) who require agent assistance must check-in at the Employee Travel Center in the South Terminal.
• You may not check-in at any counter designated for Medallion, First Class or BusinessElite passengers.
• Identify yourself as a pass rider and give the representative your confirmation number or flight number from your flight listing.
• Present your government issued identification.
• Advise the representative of your desired stand-by boarding priority, whether you will have checked bags, and how many.
• The representative will give you your seat request card once the Airport Standby Listing is completed.
• Verify that the information printed on the Seat Request Card is correct:  flight numbers, date, boarding priority.  Note:  The use of an ineligible boarding priority may result in penalties and/or suspension of pass privileges.  While ticket agents may provide check-in assistance upon request, they are not responsible for the boarding priority selected.
• Proceed to the security checkpoint, then on to the gate.

Once you arrive at the gate take a seat and relax! Some airports offer Gate Information Display Systems (GIDS) that allow you to monitor a display of the active standby list.  If you are cleared, the screen will display your seat assignment and boarding zone.  In airports without a GIDS screen, wait for the gate agent to call your name.

Airports with GIDS

1. Watch for the Standby Screen which lists all standby passenger names in order of priority.  Locate your name which will be displayed as the first three letters of your last name and the first letter of your first name.  For example, John Smith will be displayed s SMI/J.
2. Watch the “Cleared List” screen.  If you are cleared, your name will be removed from the Standby Screen and moved to the Cleared List Screen with a seat assignment and boarding zone.
3. Once you have been cleared and your boarding zone has been called, proceed to the boarding door with your seat request card.  Be prepared to present government-issued photo ID.  The boarding agent will scan your Seat Request Card and give you a boarding receipt with your seat number on it. 

Airports without GIDS

1. Listen for the agent to call your name as the standby list is cleared.  The agent will call your name if he or she is able to accommodate you on the flight.
2. Remain in the gate area once boarding has begun.  If you do not respond to the agent’s page, he or she may go on to the next name on the standby list.
3. Once you have been cleared and your boarding zone has been called, proceed to the boarding door with your Seat Request Card.  Be prepared to present government-issued photo ID.  The boarding agent will scan your Seat Request Card and give you a boarding receipt with your seat number on it.

What to do if you are not cleared from the standby list:

• Sometimes not all pass riders can be accommodated on the flight chosen. However, you may want to wait at the gate until the flight has been completely boarded and the agent has made a final announcement about accommodating standby passengers just to be sure.
• Make certain you have a back-up plan.  In most cases, agents will re-list pass riders for standby on the next flight.  Please do not ask the gate agent for assistance with flight listing until after the flight has departed from the gate.  If you need assistance with alternate travel plans call the TravelLine VRU or contact the employee sponsor of your pass.

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